General Support
Questions about the app, setup help, remote control configuration, or anything else.
[email protected]Billing & Refunds
Questions about your subscription, lifetime access, or our 30 day money back guarantee.
[email protected]Before You Reach Out
How do I request a refund?
Email us at [email protected] within 30 days of purchase. We'll process your refund, no questions asked.
My remote control isn't working
Make sure your Audio Ape receiver is plugged in or your Bluetooth remote is paired. Open the app, go to Stage Mode, and press the TEST button in the top right to check if events are being received.
How do I transfer my shows to a new phone?
Your subscription is tied to your Apple ID. Download the app on your new device, sign in with the same Apple ID, and re-import your audio files.
Can I suggest a feature?
Absolutely. We built this app for performers and your feedback shapes every update. Email us your idea and we'll review it for a future release.
We typically respond within 24 hours. If you're emailing about an upcoming gig, let us know the date and we'll prioritise your request.
National Entertainment Group, Inc
7402 Bayshore Dr, Treasure Island, FL 33706